Ordered online poly wool duster. Hadnt recd for over a month so contacted Customer Service. Got an apology by email from Bailey and a duster was sent quickly. But it was a synthetic duster and not the poly wool one I ordered. By email, Bailey in Customer Service insisted the correct duster was sent. I took a photo of the duster I received and the original order and emailed it to Bailey in Customer Service on November 2,2020 and have heard nothing since.