Ryan S.

Most of these reviews are about individual restaurants' service, which is not GrubHub. GrubHub is just the middleman, so why so many people are rating GrubHub low for restaurant quality is a little odd and unfortunately unfair.

As a service, GrubHub is my second favorite with eat24hours being my absolute favorite because they ALWAYS have coupons. GrubHub has really good customer service and they give your free GrubHub money to use on future orders whenever there is a problem with an order. Once I got $25 in GrubHub money when a restaurant never delivered my food. Recently, though, there have been some problems.

1. They changed their review capabilities so that you have to review restaurants directly through a link that they may or may not send you. This is problematic for both the customers and the restaurants. Yeah, it's possible to use Yelp, but they need to get their reviews system in order so that people who have actually ordered from and experienced a restaurant can leave honest feedback.

2. Their customer online support which used to be perfect has been lacking horribly within the last three months. I loved the convenience of not having to call the ordering service (like I had to with delivery.com and seamless) with GrubHub's instant online customer support help tickets. Now, when there is a problem and I try to use their online help, it takes nearly 45 minutes to get in contact with an agent. It used to take a few seconds. And when you do get an agent, they ask you to call. That's not good customer service at all.

3. They need to stop promising free Grub if they will not fulfill it. It used to be put directly into your account, but now they say that they will email you a link. The last two times they told me this, they never sent the link. I felt like I was being lied to.

4. They took away the Yummy Rummy game which allowed customers to win food, drinks, discounts, and certificates directly after an order was placed. These prizes were to be used on future orders. This was one of the main reasons that I used GrubHub, and now, they took it away in exchange for once-in-a-while promotions by email and a prize-less game called Grub Runner. Yummy Rummy was much better.

Overall, they need to work on some things, but they are still better selection-wise than a few other delivery services.