Ryan P.

I LOVED gilt. Bought everything on there for 4+ years. Sometimes clothing didn't fit or an item wasn't what I expected and customer service was always top notch. Enter Saks Off 5th and now it's hautelook with a more intuitive interface. Hautelook sucks if your not aware of it - Nordstrom purchased it when it gained popularity and it sucked ever since.

With the entry of Saks, Gilt now charges sales tax in the state that I live in. I am rating it a 2 because I still like using their interface to shop but with tax plus shipping... I just google the item I want and can usually find it priced slightly higher or at the same price but without tax or shipping charges. I am sure that gilt will now take the same path as Nordstrom's hautelook and reduce their quality in products and service while they increase their margins.

I cancelled my most recent furniture order and returned a shirt that was in the process of shipping. Never again.

Boo! Who's with me?