Ryan M.

I went on this site to get an expedited passport and like another person said previous to my posting, it is very misleading. It makes you believe that you are going to pay so much and then after you accept the terms and conditions they start hitting you with additional charges that were never expressed prior. I cancelled my request less than 5 minutes after accepting the terms and conditions and they are holding on to $100.00 for a non refundable fee. They charge your credit card instantly and then after you cancel they do not refund the remainder of the amount (everything but the non refundable fee) until 30 days later. After 16 days I am still waiting for $229.00 to be refunded to my card and the response I recieved from them was we still have 14 days prior to issuing a refund. USPASSPORTNOW and EVERYONE ASSOCIATED WITH THAT ORGANIZATION CAN GO TO HELL!