Ruth L.

I came across this site through a random ad I saw and checked it out. Initially I had no intention of making any purchases but I had saw some clothes for sale and decided to give it a try, in addition there was a first-time 15% discount when I signed up using facebook.
In all, I bought 2 winter coats, 1 hat, 1 pair of gloves and a dress. The order process was straightforward - I keyed in my card details, and 1 day later an e-mail was sent to inform me that they were in the process of preparing my items.
Two days later, a tracking ID was provided and I used it to track my items. I am from Singapore, and I waited in all 7 business days before the mailman showed up at my door with my package. All items were well-wrapped.

Even as an Asian, I ordered 1 or 2 sizes larger (because there were notes on jollychic's website with regards to sizing) and I guess I was lucky enough that all my coats fit me really well.

The gloves and hat are of good quality, although for the clothing there were some frayed threads, but overall, I am still more than satisfied considering the amount I had paid. Do bear in mind that these are not high-end or luxury items, and while my clothes were true to the photos, the quality is not high-end. But, still good!

Throughout the week, I contacted the service staff of jollychic via e-mail to get updates about my package (as the courier had not been vigilant in updating the shipping status) and they replied to my queries within the same day.

I understand there are many negative reviews on the internet but I suggest you give it a go yourself before judging for yourself if it is a online retailer you would continue to patronize. As for me, my experience was smooth, so i foresee myself continuing.
If you had an unpleasant experience, if the clothes did not fit or if there was a huge hidden fee involved because of where you live, then i suggest you manage your expectations, and if you do not feel a peace of mind buying then do spend your money elsewhere as i believe there are many online shops which will be more suitable for you.

Do contact me if you have any queries:-)