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Shopping was fine, although the site doesn't filter/sort properly by glasses measurements. If you need help figuring out where your order is - forget about customer service. You cannot get a human being on the phone. Only AI chat bots or human chats are available. And neither will do anything to assist with finding the exact location of your shipment. I will likely use another service for buying glasses in the future.
Couldn't get a live person on the phone and chats weren't helpful.
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I love the service but the coupons you offer aren't really straight forward. ( multi150)
The return policy is great. Just could not figure out how to ipdate the prescription.
Dear Ruthie,
We're sorry to hear that you experienced difficulties navigating our site. We have the Find My Size option to enter your frame measurements to see which overall size would be the best fit for you. We also have a Custom filtering option under Size that allows you to search based on the lens and temple/arm measurements.
Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions including tracking details.
https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and we hope that you are enjoying your new glasses.
Yours truly,
GlassesUSA.com