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They are a poorly managed company. Ignore wrong doings and do not serve customers very well. Especially when they fouled up and owe you money. They seem to be running a "bait n switch" operation when it comes to big ticket items. I. e. Guitar sales. It appears they have business model based upon "for every customer we lose, we get 5 new ones, so why bother with customer complaints." They sold company to Guitar Center which is risky when buying used guitars as sellers on Guitar Center push defective prouducts at high prices which validates the business model suggested.
Tip for consumers:
Caution, as they are not customer oriented. Ignore requests for refunds when they "bait and switch" what you purchase.
Products used:
Guitar
Russell M.'s review of Musician's Friend earned 2 Very Helpful votes
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