Ruslan M.

Where should i start... 1st. About nonreturnable fee is just one of stupid "hole" in Freelancer.com policy. As i suggested i can simply create a fake account and then post a project for $2000-$3000 and go away. Result - freelancer looses $100-$150 ( if he has a standard membership). Why would i do that to someone -could be simple reasons like i don't like a competitor. Would i do or done this personally on Freelancer.com - NO! Was this done to me - YES! And 4-5 times now. Thankfully it wasn't for that much and only lost $10,$20 and $5...
Here comes number 2! 1 week ago i was scammed out of $600 and Freelancer.com got even paid for it $30 fee, which they did not refund! Here is how it happened... As usual i posted a bid on one of projects and got contacted by client. He explained everything, but said that needs to get files from designer and then i can complete the job. Without any back thought i agreed to pay their designer through Skrill system and in return client paid in on Freelancer.com. Seemed nothing wrong. Next day my account goes -$600 and that money were returned to original client. Why? As i found out later he was a fraudster and stole that money by hacking or whatever someone on Freelancer.com... so support from Freelancer decided to take my money and give it back to fraudster and closed his account. Then they kept writing to me things like - contact your employer to get your money back, because i did supply them with all evidence of our conversations and all transactions through Skrill and Freelancer. The question is HOW THE HELL I CAN CONTACT HIM if you blocked and closed his account and what good it will do to me. YOU reversed supposedly irreversible payment and gave it back to him ( my honestly earned money) and most funny thing - you DID NOT refund my fee. So in the end i paid to get scammed on Freelancer.com... After looking very thoroughly in their policy and rules i sure can see that us freelancers are not protected in any way and all and we can get scamed or ripped off at any time and only winner here will be Freelancer.com.
Well, i can tell you without hesitation - YOU A DISGRACE TO HUMANITY! You protect fraudsters and scamers and don't care about any of us - freelancers. Freelancer - people who make your site possible and who making you millions of $$$ by paying monthly fees and project fees and what you did in return to protect those very same people - NOTHING! Your policy is a joke and has so many "holes" that for fraudsters this is like a heaven. I wish i was one of them myself now and did not have to work so hard every day.
I don't want to paste here all your " stupid" responses from tier 2 management - too long, but i can see that some of those people got that job not through brain in their head for sure! It may sound a bit rude, but its a fact and i am sure after reading this, you will realize that i have full right to say that.
In the end your support still did not even refund $30 fee from fraud project, so you getting paid for this is actually making you an Accessory to Fraud, because you GOT paid for someone scamming me out of $600 and thanks to your "stupid" and full of "holes" policy he even got his money back for it.
In the end - i worked through Freelancer.com for 1.5 years and already have a nice profile with a lot of reviews, because i don't sit around. I managed to get over 40 regular clients, who i may add i made pay always through freelancer system - wanted to be honest, but of cause could get paid through many other means and wouldn't have to pay 5% fees! Now, i will go to a different site and take all my clients with me - very disappointed in Freelancer.com. I am not going to scream that they are cheaters and scamers, but in my case they are accessory to fraud. Will i sue them - don't know yet, will have to figure out the costs and other things 1st. In the end fact is - they sure not preventing any type of fraud to happen to any of us... So, think twice before you get yourself set up on Freelancer.com and be sure you ready to get stressed and cheated out one way or another. Freelancer.com is a paradise for fraudsters - FACT! Be aware - be VERy aware of this site!