Not to be trusted especially the workers at the office. My returned order was never shipped back to the company after I paid for shipment. Uggs never received my package and so I was left with my returned and my refund. Shame on you UPS. They lied to me several times telling me that they will get back to me and never did. The manager at the office at Nostrand Ave ******* looked me in my face while I had my new born and said am I sure I drop my package off to there. Lol this is the only drop off location for ups in the ******* zip code. They are not to be trusted with your packages. They are too comfortable there and need to be removed or switched from that location. Let alone this is a federal job. They need to be investigated.