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Placed an order 3 weeks ago, paid for the quickest shipping and have still not received my order. I have tried their online chat, calling them, emailing (all numerous times) and have still not heard back from them. I have never wrote an online reviewin my life but this has just been so frustrating that I want to let others know before ordering from the site - I just wish I had researched the reviews before ordering.
Tip for consumers:
I would not order from this company
Rubi hasn’t received any thanks yous.
Rubi doesn’t have any fans yet.
Rubi isn’t following anybody yet.
Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Rubi M.
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We apologize for not reply you in time as china national holidays. We wish to extend our sincere apologies for the recent shipping delay caused as a result of our extensive warehouse relocation project and high demand request.
Could you please kindly give us your order number so that we can check for you?
We apologize for the inconvenience and we are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com