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It seemed as though having to go out of my way to give an initial one star review to have my issue resolved. I previously had an error in which I was unable to upload my videos to my computer disk. After Movavi reached out via a review, I was finally able to have my issue resolved through very simple instructions. I will not rate the company with five stars as the inconvenience of it all had diminished some of my confidence in the company, however, I do appreciate the assistance I was given once I voiced my frustrations. My only suggestion would be to answer customer complaints in a timely manner and not once they decided to leave a dissatisfying review online.
Thanks.
Products used:
Movavi Editor Plus
For some odd reason, the recent update in the New Year interrupted my exporting process. I have reached out multiple times for assistance as to why my upload stops at 32% every time. I have already tried uninstalling the app from my computer and re-downloaded it again, but to no avail. I am very disappointed because I was really enjoying this editor. I will be taking my business with their competitors.
Tip for consumers:
Do more research before considering this product.
Products used:
Movavi Video Editor Plus
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Hello, Ruben!
Thank you for letting us know about your situation. We take into account the opinion of each client in order to constantly improve our products and services.
Our support team agent has already responded to your request #3950804 and suggested a solution to the problem. You can find the reply email in your inbox.
Best regards,
Movavi team