I will never use justFab again. I signed up for VIP membership not realizing my checking account would be charged monthly. I cancelled my membership in early December then my checking account was charged again in January. I tried to contact JustFab and there was a 29 minute wait to again speak to a customer service representative. I tried the live chat and was informed that I would need to speak with someone on the phone. JustFab's live chat person also asked if I would like to use my January credit which I had already explained I wanted the charge removed from my checking account. Arghhh