I have recently received an email from dresslilly that they will refund my money of a order I never received.
I will update when the refund is settled.
Tip for consumers: I did get another reply fro Dresslilly. The credited my "wallet". Meaning I have an in store credit. Why in the world would I want an in store credit for a store that could not resolve an issue? I did not give them a credit! I gave them my money which I obviously will never see again.
n my opinion, this place is a rip-off!
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Roxanne Has Earned 3 Votes
Roxanne D.'s review of DressLily earned 3 Very Helpful votes
Dear Roxanne D.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We have arranged the refund for you and send you the refund detail on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service