Rose T.

It is great to use for the 2 week subscription, but in the beginning I didn't even know there was a charge at all for using their services. I paid the 2.95 which wasn't a huge deal since I already made the damn resume- yep, you are sent into a great resume' building frenzy and go to print it and SUBSCRIBE NOW info comes up. I did see the cancel notification to not get the 34.95 charge and made myself a note. Well, as a single parent in school and working, it slipped my mind and I tried calling the number immediately when I saw a pending charge. The number wouldn't get through to anyone so thankfully they had a chat option. After I explained I used it for a homework assignment, do not need the services and I can not afford it in my situation, the rep typed out fabricated answers on the great benefits and then I got upset. Next they typed out, "Okay, I have cancelled your subscription and there will be no further charges", nothing about the ability to refund me. I was getting more upset and asked them to have someone call me immediately because I need the money for gas and groceries and now if I have this then I pay for something I am not using. They said they could only help via chat and a minute or two later finally said they refunded me. So eventually they solved my problem, but not before repeating 3 x's I can not afford it nor do I require their services and asking that someone call me. MISLEADING the first moment it lets you set up a resume' before giving you subscription information. I should have known better.