- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
The quality of the two purses was like brand new…the packaging it arrived in was so impressive! I'm definitely hooked!
I purchased a $350 piece of luggage which came with a 5-year warranty. Used it once and the area above the wheel busted open. I sent very detailed pictures and information to Betsey Johnson, and I was told I would have to file a claim with a company called 24/7. After 10 days and no response, I reached out to Betsey Johnson once again and was advised they would have 24/7 contact me. They did reach out only to tell me there was nothing they could do. I am very disappointed with their lack of caring and pointless warranty.
Tip for consumers:
Beware, do not buy Betsey Johnson Luggage as they are very poorly made.
Products used:
Luggage
Rosemarie H.'s review of Betsey Johnson earned 3 Very Helpful votes
Rosemarie hasn’t received any thanks yous.
Rosemarie doesn’t have any fans yet.
Rosemarie isn’t following anybody yet.
Empty.
Hi Rosemarie!
We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.
Sincerely,
Betsey Johnson Customer Service Team.