Rosaly M.

We received an email 3 months before the departure time that to enter Colombia you need a passport. We called customer service multiple times to clarify the email and they stated that you only need your original birth certificate and ID to sail but in order to get off in Columbia, their customs will need a passport, if you don't wish to enter Columbia that you can stay in the boat. We immediately still applied for all 5 passports. They all came in but my husband had issues getting his. We called again and told chismee service and they stated again the same story, fine. We also called about our friends daughter that was 8 months old and they said since she's under a year, she doesn't need a passport, fine. That's great, we drive hours to Tampa to be denied sailing. Royal pretty much tells you one thing and customs tells you other. How is this even possible? How do you run a business without knowing all the facts and lie to your clients to collect their hard earned money and then act like there's nothing they can't do. No one has around just 5k to spend on a trip that took us 2 years for a family vacation to save. They stole our money and our kids vacation by giving us wrong information and then they are not responsible for what they did to us. I don't even want to see the word Royal! It's a scam for this company to collect their money and take no responsibility for their actions! We were deceived, I'm requesting all calls that were recorded where multiple times we were told the wrong information and should take responsibility if we are going by what they are telling us!