Rosa B.

I Have a home warranty package that I pay for every month through American Home shield. They take out $81.99 every month for this.
I called them about two weeks ago and filed a service request with them to send a contractor out to me for my plumbing. I paid the $125.00 service fee for a contractor to come.out and fix my plumbing.They told me that they would have a contractor contact me within 24-48 hours. I waited. They never had anyone call me. I called them back and still no contactor. I had to call them every day so far for the past two weeks.now.its same story every time they don't have any contractors in my area. I live within 30 minutes of a big City.Then a couple of days ago some woman called me with kids screaming in the background, dogs barking and she sounded groggy and muffled saying that I needed to call her back and she was from American home shield or she would cancel my service request that I already paid $125. Service fee for. I called American home shield back again only to have them say that they.just had her call to update me that they still do not have a contractor. I have asked to speak to a manager each time that I have called them in regards to this matter only to have some representative with a really thick accent say they still do not have any available contractors in my area.and that they do not have any managers but they will put me through to the escalation team and have them contact me back but then they never do. The last time I called 1/27/2024 they told me they would reimburse me but I had to pay out of pocket and get my own contractor first. I said No this is why I pay so much for a home warranty package every month and I already paid the $125 service fee for them to get a contractor. They still have not called me with any contractors and no one from the escalation team has even tried to contact me either. And It's been two weeks now.