Ro S.

Symptoms;
Application "DVD Creator" makes improper contents.( rubbish discs)
Any function buttons does not work on both dvd-player and dvd-drive where burned
Play the movie just 3 minutes and fleezed on both player and drive.

Conditions;
Online purchased on wondershare site.( payment; credit card)
( any time; burn step on the application has completed... seems properly)
No error messages appear.
( Note)
No compatibility lists( dvd player, disc manufacturer) on wondershare site.
( this is entirely suspected)
(( the responsibilities to manuf.; should disclose the compatibilities lists))

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Support team in wondershare says >>>
1. DVD player incompatibilities
2. Dvd disc incompatibilities
3. Suspect the incompatibilities of my rap-top environment
4. Offer the alternative software they sell on their site
5. Offer the future usable coupon
6. Offer the older version of "DVD Creator v2.6"
7. Ask to wait the future update release

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In their 3rd reply, wondershare specify... in some cases, the refuse is possible...
But wondershare offers strange compensations( above 4, 5, 6, 7) and made waist of time
To exceed the money-back garantee.
( this matter is obvious faulty application)

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Preventive action to the consumers;
Principally, think logically and prepare the evidences/results
( failure discs, failure captures, e-mail log).

A. try seller's proper suggestion( 1,2) several time
B. Not to agree with their useless compensation( 4, 5, 6)
C. Not to agree with their false treatment( 7)
D. Demand them explicitly the refund
E. Imply accusing BBB, possibilities to conflict the consumer's protection ACT( FTC)...
As the SCAM/FRAUD case

Once i encouterd the horrible host experiences( Alges, Portugal)
The host( owner of apartment) behaved so childish with temper.
Help-support in Airbnb just suggested to progress in Airbnb Resolution Centre.
But the method of Resolution Centre is only for the host protection flow.
And not for the guest raised matter.
So inflexible.
Anyway i could terminate my Airbnb activities easily by resignation.

For instance... hiding he negative profile details about the host's apartment.

1. limited hours shower usage( does not specify any in host's house rules...)
2. Host's Frenchman boyfriend frequently visit/stay and behaves childish...
And make loud noise until mid-night, complaints towards guest( explicit he is not proper contact person in Airbnb business community)( does not specify in host's house conditions...)
3. Horrible smell from neighbor, all the time at entrance and the lift space.
( does not specify in host's house conditions...)
4. Made loud noise and conversation after their dinner until 12 mid-night everyday
This is explicit rude towards guest members( does not specify in Host house conditions...)
5. Host gave the duty the guest to buy the breakfast bread.
( does not specify in host's house conditions...)
6. When i lost the inner room key, try to cheat me the compensation amount.( EUR 80)
( lost itself... my fault explicit, gave the appology and offered compensation)
( behave as SCAM/Fraud... simple key, not registered in Key product manufacturer)
Asked tourist police about the reciept appropriateness; "the contents of reciept is not
Sufficient as official"( because the lack of contribution No.)... behaved as SCAM
7. Gave the temper several times as child, even the host exceeds age 60... ha ha...
7. the review by the host is Not true... behaves fraud.