Ronnie R.

If you criticise a 'verified' company, then Trustpilot will do everything in its power to remove your negative comments. They will make it as difficult as possible for you to prove your dealings with the company you criticse, using technicalities to remove posts even though you send proof that is completely reasonable. I sent one email of proof against a verified company, but because my brother was also copied in, they said they couldn't accept that as proof as maybe my brother was dealing with them and not me! So why is my email included! Another example was the company responded to my Trustpilot criticism personally, apologising for all the problems we had experienced going back months. But because this was dated the day after my review, it was rejected to. Surely you just need to prove, beyond reasonable doubt hat you are dealing with them. But no, Trustpilot want to remove negative content so the verified companies keep paying them!

Never go to the store, not even click and collect. I have done so twice and both times it has been an awful experience. Waiting 10 minutes for click and collect at Andover branch and despite being the only one there, no one attend to my needs, no-one spoke to me and several employees all walked straight passed. AVOID at all costs