Ron J.

While trying to purchase tickets there was a question as to when the tickets would be sent. Instead of finalizing the purchase I contacted TL by phone and was advised to have the tickets sent to a hotel in the city where the event was happening, as I would already be en route to the venue when the tickets were scheduled to arrive at my house. I contacted the hotel, discussed the situation, and was told that they would set them aside for me, expecting my arrival that same day. Since this was two months out it seemed a good arrangement. Much to my surprise I received an email from TL that my tickets had already been shipped, two months earlier than expected, and not to my home but to a hotel in another city that I would not visit for 2 months! I contacted TL and was told that I needed to contact the actual seller of the tickets, who represented the actual owner of the tickets. I said that for the $80 I paid for the "excellent service" fee and shipping they had an obligation to see that I got my tickets, and that I had no relationship with any third party seller or owner, and that TL needed to fulfill their responsibility to me. I have yet to receive either tickets or an update from TL and my next recourse will be to register an official inquiry with my credit card company and have the payment reversed.