Ron D.

Meeting friends for dinner/movie; waiting in restaurant.

Began ordering movie tickets using fandango.com on my iphone. Friends joined us at dinner with movie tickets in hand - BEFORE I completed the fandango order. I quit the fandango site, shut down Safari and put the phone in my pocket (good dinner & movie followed).

No communication from fandango until receiving email the following day, from fandango, asking how I liked the movie... I checked my credit card site and found a $53 charge for 4 tickets, received the previous night.

Contacted fandango to protest the charge and talked to a VERY prosecutorial 'customer service' rep. Fandango's approach very similar to IRS's: If fandango.com recorded the charge, then you made the charge - we do not make errors; customers make errors. No Refund, Not discussing it, Not kidding.

Got AMC and CapitalOne involved. CapitalOne rep handled the issue well and gracefully. AMC provided 4 passes as refund, but fandango.com kept their fee. This is not a site or company that values customers or customer service. This is not a site or company that you should trust.