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We bought a Hastings Dressing table and stool from M&S. A few weeks later the stool collapsed under the weight of my 9st 7lb wife.
M&S asked for photographs following which their "experts" Castellan decided their was no defect!
The sad thing was the underhand way they communicated their decision. They sent it from a no reply email address.
I have now resorted to legal proceedings. They are selling shoddy, unsafe furniture at premium prices.
Tip for consumers:
Marks and Spencer has deteriorated both in terms of quality and customer service.
Products used:
Furniture
Ron C.'s review of Marks & Spencer earned a Very Helpful vote
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