This is my second encounter with Raise.com's customer service, I purchased a $50 Steak n Shake card while at that restaurant. The purchase went through but the e-card did not show up on my device, I wanted to save the 15% on the meal then but the e-card did not show up in the "wallet" on their app, the receipt stated that most are immediate but can take up to 24 hours. I called Raise.com and spoke to Naevia who quickly looked into this for me and was able to push the transaction through the approval to get my e-card delivered to my "wallet". I have had a very positive experience with Raise.com and will continue to use their service to get the most value from my dollar.