Ronald B.

Very negative experiences with BofA. My most recent one involved trying to transfer funds out of my account. Without warning, they blocked my account. Why? I was doing nothing wrong, not transferring too much out, or anything else that should cause a problem. After 10 days, I was able to unblock the account, but still could not make the transfer. Many calls and emails, taking much time, did nothing to resolve the problem. And they just said there was nothing else they would do to solve the problem.

I sent in my products 4 weeks ago, but apparently they are sitting somewhere without being processed. I have called several times, and they apologize, but that doesn't get anything changed. I have had a friend send in the same product, two weeks later, and they sold. Apparently, things are just chaos there.

I reserved with Airbnb and then they cancelled without warning! I called and they said there's nothing they can do. So what good is a reservation? It meant nothing!

No complaint about the ride, but when there was (still is) a billing problem, their service sucks. They have no phone number and will not call, so you are stuck with emails, which don't resolve the problem. Finally I complained to the Better Business Bureau - and Lyft replied misrepresenting both the problem and their response. So this is no longer just bad service, but goes beyond that to misrepresentation.

I wanted to start a meet up group, but had problems with the technical side of it. Their "customer service" is someone just answering emails. How often have you been able to solve a technical issue by email?