Romana K.

After several years of using e-rewards; I was shocked and disappointed you can't redeem your points without a 'valid' passport, ID etc and basically 3 different forms of ID to get pass before getting your voucher. Its like going through a kind of immigration process just to try redeeming a £10 shop voucher! Wouldn't accept my NHS work ID. I don't drive; so I can't produce a driving license. Also what if you can't afford to renew your passport!?! I wasted many hours doing their surveys to reach this dismal point. What was wrong with the previous and simpler way of redeeming points. I've written a message to them and hopefully it'll be good news; as I'm reaching the point of not returning. Other survey companies don't do this kind of nonsense. E-rewards used to be fairly good before. I can see I'm not the only person having the same issue with this horrendous 'veriff' system.

Appalling service. Charge you multiple times for multiple orders you never made and wrongly too with no chance of refunds if transactions more than 48hours. (e.g. Discovered one transaction that got charged 5 times on same time period. One of many transactions for last 3-4 months). Will not check on fraudulent transactions. No real way of getting a satisfactory result from them if you got a query. Have deleted all my info from the wallet in case of fraud and will not be using this fraudulent place again.