We ordered the vacuum on line after trying unsuccessfully to order on the phone. After getting online the order process took about ten minutes and much to our surprise was delivered in four days. Considering this was ordered on Christmas Eve day I was quite surprised. The vacuum arrived intact and well wrapped for shipping. We are very happy. The product quality is far above our last Electrolux. We love the color as well although each model has its own color and can't be chosen. We ordered the C3 Alize canister it comes in a very nice Green color. But bottom line is that the suction is fantastic and the ease of use is fantastic and we have a lot of floor rugs a on hardwood floors so the ease and use of height adjustment from floor to thick rug is vey good. Would not recommend this model for very thick carpet.