Rodger H.

Just like the song that you can hear on Youtube" UNITED AIRLINES BREAKS GUITARS". They sure destroyed my very rare and expensive 1967 Martin guitar. It had clearly been dropped out of or off the luggage conveyer belt and dropped some 15 feet to the ground. If you are a professional musician be ready for a fight with these fools. Don't let them put your guitar in the luggage bay.

The neck of the guitar was snapped in two places and it was in a super protective hard shell case. The value of the guitar is in the thousands of dollars and so far they have not offered to do anything at all. The service people did not keep their appointment and the letter that we wrote to the airline has not yet been answered.

At first they said that they would not even look at what they had done until we had to get in their faces. The best that they said they would do is give us an email address to voice our complaints. Wow what a bunch of creeps. I guess it goes with out saying that based on the reviews I have been reading on these clowns United is correctly rated as the worst airline in most all categories. For me they are experts in dishonesty, and lack of concern for their customers, I will never fly with them again. I give them only one star because there is not a way to select zero stars! Yuck.

I have a small hotel in Central America and we signed up with these people. After some time we asked if we could become unaffiliated with them. That was ten days ago and we are still not free of them. They have taken a presence on our TripAdvisor site and we cannot get them to stop. They are showing that our rooms are booked up all the time and they are killing our business. They do not respond to my emails and we don't know what to do at this time. I can see by this site that they have low rating and now I know why. If I can ever get rid of them I will never return as a hotel on their site. Be careful booking with these toads.