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Hi.
I ordered some dresses one month ago, and got nothing. I´ve tried to contact this company, but got no answer.
After reading all these reviews from people having the same problem as me, I just don´t have any expectations about getting the things I paid for.
I want my order to arrive. Or my money back. This is illegal!
Please contact me.
Kind regards,
An unhappy customer.
Hi.
I ordered some dresses and a pair of shoes one month ago, and got nothing. I´ve tried to contact this company, but got no answer.
After reading all these reviews from people having the same problem as me, I just don´t have any expectations about getting the things I paid for.
I want my order to arrive. Please contact me.
Kind regards,
An unhappy customer.
Dear Rocio,
I want to start by thanking you for notifying us about the issue.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosewholesale account and answer to us?
If any question, please email to support@rosewholesale.com.
Yours sincerely,
Rosewholesale.com Customer Service
Rocio hasn’t received any thanks yous.
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Rocio,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
Your case has been taken care of by our support team. Could you please refer to your ticket?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service