Pretended to be from Sky and was calling got help my broadband speed. I believed it as I'm having an upgrade from Sky tomorrow. Very difficult to understand, wasted my time for 20 minutes before I realised they were trying to sell me something. Not rude or aggressive at all, just annoying. Maybe they have a great product, I didn't get that far. But pretending to be from Sky is not a great way of building trusting customer relationships