I have ordered a few times from Fast-GrowingTrees and most of the time I felt I received good value for what I paid. However, several weeks back I ordered 9,1 to 2 foot American Pillar Arborvitaes at $59.95 apiece. I was surprised to find that not one of them was 1 foot (much less 1 to 2 ft.), in fact after several weeks in the ground only 3 of them touch the one foot mark; and as you can see from the first four photos, 4 of them are still well below a foot and looking somewhat sickly looking. A fifth one died and had to be replaced; which leads to the fifth photo. As you can see in the fifth photo, the replacement American Pillar Arborvitae I bought from "Gardens Goods Direct (https://gardengoodsdirect.com/collections/arborvitae/products/american-pillar-arborvitae-trees)" is almost 22 inches, very healthy, and only cost me $17.95 ( about ΒΌ what Fast-GrowingTrees charged for a product that didn't come close to meeting it's description). I can't help to feel I was cheated.
We're very sorry to hear that your trees are not the correct height! We have sent a private message to get some photos so we can assist you further!