We have belonged to Geni for several years. And not had a problem till we tried working with a collaborator. The woman lied to us add people that aren't real. Didn't say anything till she got the idea we knew more than she expected. She took over management of my husbands profile. And made sure I couldn't delete things on my tree. We had to write an email to customer service and haven't answered my husband. And wouldn't allow me to report my problem. I would not recommend this genealogy site.