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I've forgotten my Wanelo password & emailed them directly about 10 times now for a reset (the "reset password" link never works - I've never been sent a reset email), & Customer Service has STILL not emailed me back, not once in over a month. Who the hell even WORKS in their Customer Service dept?!? Horrifying lack of service. Seriously the worst.
Robin H.'s review of Wanelo earned 2 Very Helpful votes
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This company call Wanelo is a fraudulent, I brought couplea of brand name bags from them since...
Hi Robin! Thanks for reaching out! I checked on your emails and I see our support rep, Theo, had emailed you back on March 31st but I'm thinking this email went into a Spam folder? I'll ask him to follow up so we can get this figured out for you!