Robin H.

I just wanted to comment on the reason why I cancelled my weekly subscription box from Plated. I was a brand new customer, very excited to try their products, so I opened an account and set up a weekly delivery and made meal plans for several future weeks. I was so excited to receive my first order... and then it didn't come. I contacted customer service and they apologized and refunded me. I was told that everything was straightened out and I would definitely receive a box the very next week.

A few days later I received an email from Plated saying "Yay! We're going to ship your order!" So I shopped light at the grocery store, confident that Plated would send me a box... and then it didn't come. Again. (I had nothing planned for dinner for the next 3 days and had to go out and buy more groceries after working a 12-hr shift.) Anyways, I contacted customer service and received a refund to my bank account. But really? Two weeks in a row? Did they not want my business? Why would they not make certain that the order was shipped given the failure of the previous week? There was no explanation either time for the missed shipment. I was told they didn't know why it wasn't sent out. They did not offer a coupon or any type of customer recovery. When I told the customer service rep that I felt that I should cancel my account they said "I understand, sorry to see you go". That was it. So I cancelled my service. It's been a very disappointing experience, and I would not recommend their service to anyone else.