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Robin C.

Contributor Level

Total Points
162

1 Review by Robin

  • DressLily

11/9/15

There is no savings worth the hassle of dealing with a company that does not ship what they have listed as inventory. The sizing on their charts does not come close to matching the real items. The packing will ruin many items. Some of the items are shipped from NY and NJ but they want you to send returns to China. Continually ask for pictures, measurements, etc. as if they don't know what you mean by inferior sizing. Finally received $40 refund for two coats. Truly a terrible business/purchase experience. Please do not waste your time or money. While you occasionally see a positive review, the majority are very negative. With good reason.

Tip for consumers:
Don't do it. I did not include my order number as I accepted a lowball offer of a partial refund and nothing they can do would ever make me consider doing business with this company again.

Service
Value
Shipping
Returns
Quality
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CustomerService R. – DressLily Rep

Dear Robin,
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Your case has been taken cared of by our support team.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

Robin Has Earned 2 Votes

Robin C.'s review of DressLily earned 2 Very Helpful votes

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