I'm shocked at how ebay treats sellers that have been with ebay for 15 years or more. Also, when you speak to representatives (none of them from the U.S.), they are rude and seem to not understand English well enough to explain what is going on. I first got suspended in Jan. For having one jerk leave lower seller ratings over a $10 book because the post office delivered it late! Even after I gave hi a refund. This is after being a Power SEller for decades. Ebay is horrible now. Stay clear