Robert J.

Bought a 27-ton log splitter for 1499. 00 with free shipping, if shipped to a business with forklift or loading docks. Money was immediately removed from my account, by electronic check, which was to give me an addition $50.00 off. Representative called and and total bill was for $1854. 00 with some story about transit fees via Los Angeles. After approximately 3 weeks and no delivery I contacted customer service and was told that the log splitter that I purchased was not in stock and that they were going to replace it with a 42-ton log splitter of equal quality. Again after two weeks and no delivery, I contacted them again and told them I wanted to cancel the order. I was told that it would be impossible to cancel the order because it was in the final stages of processing.
Now for the nightmare. When the log splitter arrives, I knew right away that it was a piece of crap. As I put it together from a diagram enclosed done of the figures matched the log splitter that I received. In addition there as absolutely no way to identify the maker of the log splitter or engine. Everything was painted black. After finally getting put together by looking at pictures of log splitter on line it was time to put it to use. Within 5 hours the whole thing began to buckle and twist. Parts started breaking off within 5 1/2 hours of use. The whole thing is absolutely useless and can not be fixed with replacement parts. Th I-beam is bent and twisted. The wedge completely fell apart and broke off of the compression rod.

Contacted customer service and was told I could not return it or get a refund because the order had been processed over 30 days ago. When I asked about the 2 year extended warranty I was told to send pictures and all defective parts would be replaced. When I told them the extent of the damage and that replacement parts meant sending a whole knew log splitter built of the correct gauge of tempered steel, I was told that the manufacturer would be contacted to see what could be done. Have not heard back and it has been over two week.

Have a feeling it was a very expensive lesson. Should have looked at reviews before I ever purchased the thing. I am in the process of filing a compliant with the BBB and looking at all avenues to help shut down this company. How a company like this can stay is business is beyond belief.