Robert I.

The worst and most incompetent shipping service I ever have experienced was with 2Go, the retail shipping partner of Federal Express in the Philippines. The conclusion must be that Federal Express service to the Philippines and within the Philippines must be considered unreliable.
A document requiring urgent delivery to Manila was sent from a Federal Express outlet in Cebu, the Philippines, on March 31. The waybill shows that it was designated for AIR shipment. Instead, 2Go sat on it for a week and then put it on a boat to Manila on April 6. It is now morningon April 8 and the package still has not arrived at its destination.
This was a crucial document, and the failure of FedEx/2Go will cost me over one thousand dollars, distress, disrupted sleep, and anxiety over the domino effect triggered by this abject negligence. One failure does not make a case, but I will not trust FedEx to, from or within the Philippines until it finds a partnership that can provide satisfactory service.
I note that 2Go fashions its expertise as "supply chain." I am reminded of the saying, a chain is only as strong as its weakest link – and to my regret, I found it.
I thought I might be almost alone in my criticism of FedEx. I find that even Amazon banned its vendors from shipping through Federal Express because of its poor delivery service. The name FedEX used to be a watchword much as Google is today for web searches. Poking around the web, I get the impression that Federal Express doesn't care about its reputation. Possibly that's because it can't keep up with the complaints and it's given up

Amazon.com offers excellent and prompt customer service, and a good selection of products.

The cons are that its shipping costs need to be carefully monitored because those can be extraordinarily high. I also exclude so called Amazon UK, whose customer support staff I have found to be negligent, if not careless and incompetent..

Until very recently, I thought MS had reformed and had begun to grasp the concept of customer service, having been burnt, for its previously arrogant and indifferent attitude.

Recently however, I have found Microsoft still has its "firewall" to act as a barricade to consumers. Replies to MS emails go to an address that is unmonitored. Invitations to "contact us" loop back to annoying FAQs - while no email address or on line support is available.

I arrange a fair amount of traveling but will never use Expedia again. It's customer service begins with an aggravating auto-answering device, with layers of menus leading to loops. Its customer service staff appear very badly trained and after a few times of being left hanging on the telephone for up to 25 minutes, I gave up on Expedia.

At one time, I recommended CNET's download.com to anyone looking for software downloads. It was my own first choice until the company broke it's policy of scanning all software downloads for viruses, malware, or adware by installing its own malware and adware. This is what happens when MBAs start taking over and everything has to be monetized, because all those people can read are dollar signs. Obviously, Sean Murphy's fixation on the almighty has blinded him to the fact that he has invited parasites that soon will consume its host. I no longer consider download.com an ethical company and would use it only as a last resort in the event of an emergency.