Robert H.

I flew American Airlines from Boise to Phoenix. We left late. The flight attendant said they were waiting for 2 people. Once the 2 people showed up we didn't leave. The pilot stated on the intercom that the flight was overbooked and they were waiting for 4 people to argue it out for the 1 empty seat. Once the final person was on, we left. Again, we were now late leaving Boise.

We were scheduled to leave at 1:48 and the doors closed at 2:04, left about 5 minutes later. We were scheduled to arrive at 2:54 arrived at 2:58, so the pilot made up much of the time. We got to the gate at 3:03. I was off the plane by 3:11.

I ran from gate A2 to gate A22. It's a much larger trek than it seems since it's a different arm of the terminal. I'm 65 and have COPD so this run was very difficult, but I am still pretty fast. I heard my name over the intercom as I ran so I just kept running. By the time I got to the gate, I was breathless and couldn't speak. The door to the tarmac was closed, but they opened it and I ran 3/4 down the tarmac before they shut the door to the plane. I collapsed on the tarmac out of breath from the run.

My flight was scheduled to leave Phoenix at 3:22 and it left at 3:17. So they not only didn't they wait for me to make the connection, they left early. They could wait for people in Boise and make us all late, but left 5 minutes early and couldn't wait 1 second for me in Phoenix

What absolute disrespect and disregard for their customers.