If you are thinking of buying a K-Vape from KandyPens, listen to my tale of woe first.
On the morning of 2/17/16, I ordered a K-Vape from KandyPens and was promised shipment on the next business day.
When this did not transpire, I made several futile attempts to contact KandyPens, at which point I contacted their local Better Business Bureau and made a complaint.
Miraculously, several hours after the complaint was lodged, the unit was shipped and I got some belated email from them.
Flash forward to 2/22/16 when my K-Vape arrived, I plugged it in to charge and came back several hours later to find a unit which, I assumed, was fully charged.
I used the unit and, admittedly, it worked pretty good - for about 2 hours or so then the power gave out.
I plugged the unit in and let it charge for over 15 hours but the "fully charged" light never came on and the pen wouldn't work.
I contacted customer support and got a letter from Karris suggesting I let it charge overnight. I replied that I had done so.
She replied and told me to send the unit back, which I did on 2/24/16 (at a cost of $2.60), and a new unit would be sent.
They actually did send me a new unit and even though it says it charges up in 3 hours, it took well over 15 hours and like the last unit, worked for about 2 hours then needed to be recharged, which took over 15 hours.
I contacted KandyPens and they said to send it back, which I did on 3/2/16.
So will I ever get a working K-Vape or am I doomed to keep spending $2.60 to send defective units back?
Stay tuned...