Robert C.

My experience with DressLily has been the most awful of any online shopping experience I have ever had.
Throughout the process I have contacted their customer service with a number of questions and none of them were ever answered. I asked them if I could receive confirmation that my package was indeed paid for and would be shipped, if I could upgrade my shipping, if I could take two of the items off of the order, and if I could get an estimate on when I would be receiving my order. I asked these questions many times and every time I got an answer thanking me for my order without answering any of the questions.
They also told me that two of the items I ordered were out of stock even though they were not labeled so when I purchased them. These were the two that I asked to be refunded for and they still have not refunded me for them even though they've read the email and responded to it.
The way they respond without answering my questions makes me think that they either do not speak english well enough to understand my questions or that they are purposefully ignoring them. Either way this is a huge issue.

If you have any questions or changes to be made about your order with this site, they may never answer them as they have not for me. If you are unhappy with your order or would like to be refunded, they won't do anything about it and you won't get your money back.