R O.

Hated this site until i signed up for my RED card. They charged outrageous shipping rates to Hawaii ($60 for a $10 t-shirt) even though they have a bunch of stores here. Now with my RED card, i get free shipping and it's no longer an issue.

LOVE Amazon and its Super Saver Shipping! Many sites won't ship to Hawaii (probably because they think we're in another country), but Amazon does AND they extend their SUPER SAVER SHIPPING offers to us poor Hawaiians. What's not to love about that?

I love Zulily! I've ordered MANY items from this site and i will continue to do so.

As long as you can wait a couple weeks for your items, i'd highly recommend this site. Items take a few weeks before shipping due to the nature of their business.

EXCELLENT CUSTOMER SERVICE! Can't fulfill your order? Defective or wrong item? No problem. Credit back to you for the cost of the item AND a store credit! I love that they take care of you right away. I usually get an e-mail response in less than an hour.

Cute items at a good price, but i'd stay away. I've ordered from them twice and both times, i've had problems.

They time the items in your shopping basket so there's no such thing as browsing and returning to the site at a later time. You need to have the time to sit there and look through all their sales at one time. My first order, i spent 30 minutes browsing only to find that my order was cancelled "accidentally" by Totsy. When they finally recreated my order, they conveniently left out the coupon code i had applied to the order. They finally applied the code after a couple of follow-up e-mails, so i thought i'd try the site again.

In my 2nd order, i had ordered a 2-piece pajama set for my son. The set came with 2 different sizes. Totsy's response? "All sales are final". What the heck am i going to do with 2 different sizes?

Customer service? My 2nd order was received at the beginning of October. I attempted to contact them numerous times since receiving the order and i just received their response today (11/29/12).