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Needed to return an item - let the nightmare begin... Learned the return "PROCESSING FEE" is 6.95 (it's really a return shipping fee). Anyhow, they are supposed to email you a PRE-PAID return shipping label via email within 24 hrs of requesting one. YEA RIGHT, I have requested a label on 3 separate occasions over the last week and a half and they keep sending me emails with BROKEN LINKS to the label or a USED Label. They can't explain this or fix it or re-send a link that actually works, so their solution is to send me the label via snail mail (which take 7 workings days - let's say what it really is 2 WEEKS). And if this label magically shows up, I will have already spend almost 4 weeks trying to get a label to ship this item back. Needless to say I think this is EXACTLY what they want. You miss their deadline to ship it back, they don't have to refund you. This was the first time I have ever used this site and IT IS MY LAST. BEWARE - DO NOT BUY from them if you expect to have to return something.
Had to return an item, took several phone calls and 3 WEEKS later to receive refund. This was my first time using BON TON / CARSONS and it is MY LAST!
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We are very sorry that this customer has been having difficulty returning! We would like to assure the customer any issues with the return label is unintentional and we would not reject this customers return for being late in this instance.
We highly recommend this customer continue working with our customer service to resolve this issue.