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I have been a member since 1998 and keep thinking it will improve and be what it once was. Excellent customer service, a website that actually works properly as far as having the VIP membership, etc. I am giving them one more go but after this I will shop around as I don't feel they give the "best" prices anymore that make it worth my while trying to maintain my long time customer loyalty. It's a shame really :(
Tip for consumers:
Be aware of the VIP membership and get clarification before signing up.
Products used:
shoes
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