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Good day,
My complaint is with JTV customer service via
Email and the phone centers lack of communication. I normally order via website.
In December, I tried to phone in order and was
Told they will not accept my order. The poorly
Trained employee could not tell my why.
I had just placed multiple orders via website
2 days prior to this conversation.
I emailed Kayla at Customer Service and
Received a response from another employee
Whose name began with a K and she assured
Me the problem was corrected. Said when I phone in order account listed as closed.
Said it was corrected. Tried again to order
Via phone and the same issue happen.
Asked to speak to manager, no one every got
On the line. This took place 1/20/24 around 10:00. Again, this week I placed multiple
Orders via website with no issue.
I try to avoid their phone center as much as
Possible but I was in an area with weak
Internet service so I tried to phone in order.
In my experience, JTV customer service via
Web and phone really not interested in
Correcting issues with their service.
Will not provide name of VP of customer service.
Always an indication that they do not wish to
Hear about customer experience.
All I was trying to do is make a purchase.
Thank you
Tip for consumers:
I feel JTV offers good values but very
frustrating level of Customer Service.
No attention to detail. Tell the customer
the issue is fixed to shut them up.
Rita R.'s review of JTV earned 3 Very Helpful votes
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Hello Rita, we sincerely apologize for the experience that you have had recently, and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.