Rishi M.

I purchased a Sylvania 7" Wi-Fi Netbook Android from Daily Steals on 10/18/2012 and contacted daily steals on Oct 25 as to why the item has not been shipped. On Oct 26 morning I get a tracking number for UPS which was just a label that they have shipped the item. Usually the item gets picked up on the same day but for next five days there was no status update. I was in touch with Rae from daily steals and I am posting my conversation here how they do their business:

Oct 26
Rae(Daily Steals): Looking into your order I can confirm that your order was shipped today 10/26/2012
Oct 29
Me: Looks like sales just created the label and item is still not shipped. Can you verify when the item is going to be shipped?
Rae(Daily Steals): Severe weather, flooding, and power outages due to Hurricane Sandy are causing some unavoidable service delays. Everything is fixed at UPS we will have more information regarding the location of your parcel.
Nov 1
Me: Looks like the item is still not shipped. The label was created on Friday and the item should have shipped on the same day.
Rae(Daily Steals): According to my shipping department this item has shipped.
I have called UPS regarding your order, they stated that this parcel is supposed to be delivered tomorrow 11/2/2012. The representative is unsure of why tracking has not updated on their website.
If you do not receive the parcel the next step as per the UPS is to file a lost claim on 11/5/2012.
Nov 2
Me: I just called the UPS with the Tracking number you provided me. As per the UPS the status quo is the same ' There has been a label but they have not received anything'. So in a nutshell nothing is on my way. Also as per your words if I dont receive the package today I should file a claim with UPS - UPS says to contact the seller as the item was never shipped. So I am in a quandry here - What you are telling me is different. From what I hear from UPS. Can you confirm that tracking number is same?
Rae(Daily Steals): I provided the UPS Representative with the following tracking number.
If by the end of business today you do not receive your parcel I will file the claim myself. Please note that our offices are closed on the weekends so the claim will be filed on 11/5/2012.
Me: This is the exact same tracking number I gave to UPS but anyway I can certainly wait till the end of the day today and will update you by Monday morning if I do not receive the shipment.
Nov 5
Me: As expected I did not receive any package from UPS. UPS had already made clear that they have not received anything from Daily Steals. Can you cancel this order and refund the money.
Rae(Daily Steals): As this order is listed as shipped I can not cancel the order.

As I stated on the 2nd if you had not received the parcel on the 2nd a UPS Lost Claim would be filed. I just got off the phone with them and started the investigation process.

They will also be in contact with you regarding this matter. As this parcel is deemed lost we can not send a replacement or issue a refund prior to the investigation closing.
Me: I just see a label and nothing more than a label and cannot consider this item as shipped. I told you I shall be leaving on vacation and I cant collect any item after Nov 6, so you guys can collect the item back after filing Lost Claim and even if you think it is shipped you can recall the item back to your address. I have already talked to UPS and your story does not match to what UPS says a sthey say they never picked up the item. Can you send me the UPS Lost Claim number if you really filed something with them?
Rae(Daily Steals): There is no claim number. If you would like get up to date information regarding this claim you can use your tracking number.As I stated you will be contacted by UPS regarding this claim.

You can judge what is going on here and what kind of a company is this and shady business they do. I am really disappointed and cant believe this is how they do business by ripping customers without providing any information. All they do is charge the credit cards and then provide false information.