Ricky L.

Purchased a pair of hiking shoes for my wife on Groupon back on August 29th stating on there it was available. The only reason I purchased this was because she has very small feet and finding a pair that would fit her is very difficult. The website does say 12 business days and only refund within 48 hours of purchased. It's now September 23rd, 17 business days later, no tracking number, it haven't event left the facility. The only thing I got so far is an update that was from September 10th. I'm going back to Amazon with my Amazon Prime which I get my item in 2 business days. I called on September 22nd to try to get a refund but the hold was 20-30 minutes long. They either have a lot of customers calling to ask where's the item or they have no one working on the other line.

The only reason why Groupon is getting an extra star because at lease they refunded me but my theory is that they don't have the size in stock otherwise why would they refunded me when it state clearly that they only refund within 48 hours of purchased. Their excuse was that there was a delay, come on, 17 business days delay when it says available when I ordered it, that's 24 days. Just tell me the truth instead of this BS excuses.