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On the 28th of July 2015 I ordered two clothing items from RoseWholsale and today 5th of October, 70 days after payment, the items have still not shown up. I have tried to get a refund but they keep telling me to be patient and wait! LOL! Needless to say I did not qualify for their 45 day "lost items" compensation. I haven't been able to successfully resolve the issue with them and have just filed a claim with Paypal. Hopefully Paypal will get the refund for me. Obviously I will never make another purchase with this company again.
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Dear Rick S.
Thank you for your important feedback and for letting us about your experience with us.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please be assured that we have the policy for the lost parcal and your parcel was shipped by the flat shipping so it will be later than others.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Kind regards,
Rosewholesale Customer Service