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I have been using Booking.com for a number of years with generally good results. The navigation between hotel details and the map view could be better and they could do a better job of targeting my results to room quotes of available rooms and the number of travelers I specify. If I search based on 2 people don't give me quotes for 1 person.
I made the unfortunate recent discovery that Booking.com is not being 100% honest when it comes to reviews. I recently posted a less than favorable review about a stay at the Novotel Hotel at Paris CDG and now, 6 weeks later, my review is nowhere to be found on Booking.com. That in itself is not a big deal but how can I NOT question the reviews and ratings I see on Booking.com. Do certain hotels buy favorable treatment?
Rick D.'s review of Booking.com earned 2 Very Helpful votes
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Hi Rick,
Thank you for your feedback. I've forwarded to the relevant department.
In regards to your review at the Novotel Hotel, please mention your reservation number, and I will be happy to check this matter for you.
Regards, Tal
Booking.com Customer Service Team