Rick B.

They do not honor their own contract. I need $2100 in HVAC work, and AHS is only paying $235. The "contractor" wants to charge me $1800 for the refrigerant only (10 lbs of R410a), thats not even the labor to install it or fix th issue! Call AHS and all i get is robot/scripted customer service. They should be paying me $1500, but are paying basically nothing. My regular HVAC said repair (without warranty) is $2100, and of that, only $200-$300 is the refrigerant itself. Got work done locally, who has R410a refrigerant at $65/LB! I did speak with AHS executive offices, who says price can vary a bit like fixing a car; Well $1800 vs $450 is a lot more than a BIT! Do not use AHS ever. Always an argument and you will get no where with customer no-service, the Live people are robots with scrips who can't do anything, or won't. They are all owned by Frontdoor, so best to avoid all their subsidiaries which also include Candu Home Solutions, Frontdoor Cayman, Frontdoor Global Holdings, Frontdoor India, Home Security Association (AHS), Landmark Home Warranty, OneGuard in AZ, TX, NV, Selerio Ltd., Stewared of TX, Streem LLC, and US Hazard Disclosure.

They take order, print shipping label so order shows "shipped", then nothing. They do this on their own website, and they sell on AMAZON. SCAM company. I tried to cancel before item shipped since a week went by; and they said you cannot cancel an item in processing; even though nothing has shipped yet. Next day it shipped; but all that really happened was a shipping label was printed. USPS still does not have the item.