Richard M.

I was pleased with the document and the help Cynthia gave. However, I was disappointed to learn that the "free" aspect of only needing one document would result in an automatic membership fee after the first two weeks unless I canceled. I do not like such a process without prior information before filling out document information. It seemed to me like a subtle strategy to get a customer like me to sign up for the 19.95 single document just to avoid the hassle of being "free" if we go through all the hoops down the road. I think that not enough information is given up front before we have to "make a selection to print your document." I was irritated that I had to pay for something that I ended up not needing at this time anyway.